DiGi IVR
Note: This is a follow-up from my visit to DiGi's Customer Service Center at BTS
Whenever you call DiGi's helpline, you get this:
Dear valued customers, thank you for your continuous support!
I'm beginning to wonder why I supported them since my uni days. Let me walk you through their IVR (not "Interactive Voice Response", but "I Very Riled"):
[0162990000]
{Stupid welcome message. A total waste of time.}
Press 1 for information on your account
Press 2 for reload
Press 3 for service change
Press 4 for product information and to speak to customer service team
[4]
Please hold the line.
To listen to the next announcement in current language, press 1.
Press 2 to listen in Tamil.
Or press 3 to listen to Bahasa Indonesia.
[1]
Please press 1 to check your PUK number, to request or change your TPIN number.
Press 2 for mobile number portabilty inquiries.
Press 3 for DiGi's latest promotions, products and services.
[3] - TAKE A WILD STAB IN THE DARK
Press 1 for information on what's hot.
Press 2 for DiGi's prepaid products and services.
Press 3 for Digi's prepaid rewards.
Press 0 to speak to our friendly DiGi consultant.
Press * to go back to the previous menu.
[0]
{Empty promises!}
The idiots have promised to call me back in 24 hours for the third time now (all I got so far was a lousy SMS saying that the case is being attended to, DUH!). How hard is it to tell me what is taking them so long to register my credit card? Ugh! Did you guys notice that they have hidden the option to speak to their customer service consultant? Terrible right? Can I shoot a YCF for every day that they deprive me of decent customer service???!
Whenever you call DiGi's helpline, you get this:
Dear valued customers, thank you for your continuous support!
I'm beginning to wonder why I supported them since my uni days. Let me walk you through their IVR (not "Interactive Voice Response", but "I Very Riled"):
[0162990000]
{Stupid welcome message. A total waste of time.}
Press 1 for information on your account
Press 2 for reload
Press 3 for service change
Press 4 for product information and to speak to customer service team
[4]
Please hold the line.
To listen to the next announcement in current language, press 1.
Press 2 to listen in Tamil.
Or press 3 to listen to Bahasa Indonesia.
[1]
Please press 1 to check your PUK number, to request or change your TPIN number.
Press 2 for mobile number portabilty inquiries.
Press 3 for DiGi's latest promotions, products and services.
[3] - TAKE A WILD STAB IN THE DARK
Press 1 for information on what's hot.
Press 2 for DiGi's prepaid products and services.
Press 3 for Digi's prepaid rewards.
Press 0 to speak to our friendly DiGi consultant.
Press * to go back to the previous menu.
[0]
{Empty promises!}
The idiots have promised to call me back in 24 hours for the third time now (all I got so far was a lousy SMS saying that the case is being attended to, DUH!). How hard is it to tell me what is taking them so long to register my credit card? Ugh! Did you guys notice that they have hidden the option to speak to their customer service consultant? Terrible right? Can I shoot a YCF for every day that they deprive me of decent customer service???!
Comments
+Ant+
Haha. They won't care. I'm a prepaid customer.
@TZ:
The people at BTS are real idiots.
@Ichi:
Haha. You ada Maxis punya share ah?
@Grat:
They treat you well. But they don't follow through. Lip service.
@J:
No time to always go there and bitch le... So that's why I chose this channel.
@Conan:
Ohh.. you're back! I need SK to bitch for me.
2X5, 5X2
@Kenni:
I'm very under the radar de!
@L2:
You have DiGi shares ah?
@All:
They finally registered my new credit card, but they missed out on some numbers! I tried their new D'Chat feature on DiGi OCS. Not bad, at least no need listen to annoying announcements.