Bersatu Membangun Negara

Some 7 years ago, my mum sold off a terrace house in Bercham, Ipoh. That house gave us a lot of headaches for years due to problematic tenants, legal issues, and unpaid taxes. In my late-father's master plan, he was supposed to retire there, but he never got the chance. Anyway, we were thrilled when the adjacent owner wanted it. During the sale, my mother exercised her once in a lifetime real property gain tax waiver. By that virtue, part of the down payment (2% of selling price) for the sale was remitted to the tax authorities pending the processing of the waiver. For years and years we heard nothing from them. Chased them through our lawyer but got nothing. In the middle of last year, our lawyer finally got a reply from the tax department but it went silent again. Mum was getting pissed with them. Finally decided to make a complaint to their headquarters via their website feedback form. Surprisingly, I got a reply after 6 days, and was directed to their Teluk Intan branch. A dedicated officer was assigned  to the case, and the best thing was he initiated contact. From a short call, he collected all that he needed to make a preliminary check. The next day, he called me back to say that they had no records of the original RPGT tax waiver. Lol. The officer apologized and suggested that I fill up the forms again. A requirement was that I submit a utility bill from BEFORE the sale! An impossible task. As a form of goodwill, he waived the requirement. Phew! Filled up all the PDF files and got my mum to digitally sign it with a stylus. Six days later, the tax waiver was approved, and my case was transferred to the collection department refund. Let's hope that we'll see the money soon.