P.O.S.laju
Poslaju never fails to disappoint:
After numerous attempts, I managed to get through to Poslaju Brickfields. I gave the parcel reference number to the nice lady on the line and she helped me to check the delivery status. Based on the sequence of events on the Poslaju Tracking website, I thought that they failed to deliver on the 15th. When I wanted to arrange for a second delivery, I was told that it wasn't necessary. According to the lady, there was a fire drill on the 15th, hence they couldn't delivery my parcel on time. If that was the reason, why the heck did they update "Item out for delivery."?! Maybe the van was on fire. The good news was that it was out for delivery and I would be getting it soon. When I refreshed the Poslaju Tracking website, lo and behold, a new line was updated:
Anyway, I got my parcel before noon and in good order, four days later. Sigh. This is the standard of my national courier. Tater was right when he said:
P.O.S. = Piece of Shit.
| 15 Sep 2016 08:20:53 AM | Item out for delivery. |
| 15 Sep 2016 05:29:49 PM | Unsuccessful delivery. Please contact 1 300 300 300. |
| 16 Sep 2016 | Malaysia Day. |
| 17 Sep 2016 | Cuti Gantian (Ganti apa tak tahu). |
| 19 Sep 2016 07:42:41 AM | Arrive at delivery facility at Poslaju Brickfields. |
| 19 Sep 2016 09:30:00 AM | (Tried calling 1 300 300 300 but couldn't connect. Looked up AskPos on FB and found that their hotline has been unavailable since early September. Syabas. So many livid customers there, especially those involved with e-Commerce.) |
After numerous attempts, I managed to get through to Poslaju Brickfields. I gave the parcel reference number to the nice lady on the line and she helped me to check the delivery status. Based on the sequence of events on the Poslaju Tracking website, I thought that they failed to deliver on the 15th. When I wanted to arrange for a second delivery, I was told that it wasn't necessary. According to the lady, there was a fire drill on the 15th, hence they couldn't delivery my parcel on time. If that was the reason, why the heck did they update "Item out for delivery."?! Maybe the van was on fire. The good news was that it was out for delivery and I would be getting it soon. When I refreshed the Poslaju Tracking website, lo and behold, a new line was updated:
| 19 Sep 2016 09:04:05 AM | Item out for delivery. |
Anyway, I got my parcel before noon and in good order, four days later. Sigh. This is the standard of my national courier. Tater was right when he said:
P.O.S. = Piece of Shit.
Comments
Good one!!!
Joke of an SLA. Joke of a KPI.
Oh well, Malaysian way of doing things.
@Derek:
Yeah lo.