Pinjam

ptptn-logo, swiped from Cuti Malaysia on Flickr.

Do you have a PTPTN loan? Have you tried to call their hotline (hot translates to temper here)? Have you been to their customer service center at Wisma Chase Perdana? If you have you would probably be familiar with their level of service. Recently, they opened a PTPTN One-Stop Center at KL Sentral. SK wanted to settle her loan so I went there on her behalf to try to get a release letter. I took a number and waited. There were only six customers in front of me and there was four counters open. You know what? Half an hour passed before I was serviced. Not surprising at all looking at how they work.

1. Retrieve the next queue number
2. Service the customer
3. Spend ten minutes after the customer left doing back office tasks like stamping, photocopying and God knows what
4. Sit back down at the counter and idle for five minutes
5. Retrieve the next queue number

I was like... why the heck are the front office people slowing down the whole process by performing back office tasks?! Isn't the point to just collect all the relevant documents and set them aside for further processing later? It's baffling. No efficiency at all. And I saw another guy who came out from the back and yelled a name. After realizing that she had left (no doubt after being left hanging for some time), he just sat down at one of the counters and put his hand behind his head. Lepak duluuuuuuuuuuuuu... But not all the service staff were like that. The young woman who attended to me was the most productive of all. Her productivity was three times that of her colleagues. But by all means go there. Not too crowded. Give it a try. :).