customerservicehotlinization

I sent Celcom an e-mail because my Celcom Broadband was behaving weirdly. I could only access GMail and the Celcom home page.

Dear Mr William

Thank you for your e-mail to Celcom regarding broadband service .

We would like to apologise for the situation that you have experienced.

Rest assures that we will initiate an investigation of your Broadband situation upon receipt of the following:

1) Your Celcom mobile / data package number
2) Device/PDA/Notebook/PC / Phone Brand & Model (Type of Datacard)
3) Your Operating System (Leopard/Tiger/Windows/XP/Vista -etc)
4) Web browser used to surf internet (Mozilla/IE/Netscape/Opera -etc)
5) Time period (the start date of the problem)
6) Full address of the location during the problem
7) Signal bar on your device (laptop/note book screen or on your mobile phone)
8) Error appeared when disconnected
9) Alternative contact number

We regret the inconvenience caused pending the settlement and we sincerely appeal for your kind understanding in this circumstance.

Best regards

ScrewedByCelcom

By the time you furnish them with all these details (and I assure you that they will ask you to give it to them time after time due to their stupid CRM system), the problem would have been fixed, or you would have hung yourself with the USB cable from frustration. It's very clever really. I actually told them off that it actually discourages customers from complaining. Of course they did not reply my rant. The idiots.