Computer Problems
Note: Strong language ahead. Children below 5 should be accompanied by a guardian.
Citibank Online is nuts. It doesn't let me log in although I key in the correct password.
Information not recognized
F*ck you. (pardon my French)
Information not recognized
F*ck you.
Information not recognized
F*ck you.
Three subsequent "failed" attempts and my account isn't locked. How cool is that? This is my third time encountering such a situation. During the last two times, I reset the password with my ATM pin. At first, I thought that perhaps I was forgetful, but this time I documented the password well and no way it's my mistake.
And so, I did some testing. During the password reset, I purposely keyed in my known password as the new password. And you know what I get?
You new password cannot be same as the current password
F*ck you.
And when I present these facts to their support staff, they treat me like an idiot. I have 7 years of IT testing experience you idiots! Stop giving me lame-ass generic answers. After several strongly-worded replies, they finally relented and asked me to contact their technical support for a walkthrough. You know what? The extension doesn't exist.
F*ck you.
Sigh. Finally, I called their customer service and complained. Turns out that their cyptic Information not recognized message can also mean that you account is locked. Greeeeeeatttttttttt. I just bloody reset the password. I will get them yet!!!
Citibank Online is nuts. It doesn't let me log in although I key in the correct password.
Information not recognized
F*ck you. (pardon my French)
Information not recognized
F*ck you.
Information not recognized
F*ck you.
Three subsequent "failed" attempts and my account isn't locked. How cool is that? This is my third time encountering such a situation. During the last two times, I reset the password with my ATM pin. At first, I thought that perhaps I was forgetful, but this time I documented the password well and no way it's my mistake.
And so, I did some testing. During the password reset, I purposely keyed in my known password as the new password. And you know what I get?
You new password cannot be same as the current password
F*ck you.
And when I present these facts to their support staff, they treat me like an idiot. I have 7 years of IT testing experience you idiots! Stop giving me lame-ass generic answers. After several strongly-worded replies, they finally relented and asked me to contact their technical support for a walkthrough. You know what? The extension doesn't exist.
F*ck you.
Sigh. Finally, I called their customer service and complained. Turns out that their cyptic Information not recognized message can also mean that you account is locked. Greeeeeeatttttttttt. I just bloody reset the password. I will get them yet!!!
Comments
password issue and they're asking you to contact tech support? the hell?!
Hi. Thanks for dropping by. I'll monitor the situation closely. Hehe.
@LittleD:
You like my francais? :P
@Spin:
Customer service. Or lack of it. :P
i dun really use those online banking stuff.. cos really bad with IT.. just in case tersalah tekan anything...lol ;p
Information not recognized.
Talking to the branch manager would be useless. They have no power over a centralized system.
@JJ:
I heard that Singapore's online banking is not as canggih as Malaysia's!
@Danny:
What could go wrong? The worst that could happen is you transfer all your money to me. ;)
@Evann:
Can I bite technology back?
@Pikey:
But I love Citibank! :P
@CountA:
Actually it's quite reliable. Just that sometimes you get downtime.
@DnD:
You want the uncensored version? :P
Some kid got hauled to court for mentioning "molotov" on his FB account. :S
@L2:
A savings account at Citibank? Macam orang kaya ni...
+Ant+
Very "vinegar". Haha.
@Janvier:
Have to check my Bazi.
Yes/no? =P
What to do, not getting laid like you. :P
@RMDS:
I feel better after cursing them. :)