My problem with DiGi's SMS reload registration finally comes to an end. By any decent customer service standards, the SLA has long been violated! And you know what, they could have closed the case if their staff were a little bit more knowledgeable or were smart enough to escalate the case to the relevant people. Buuuuuut.... as usual, I was given the ding-dong treatment. Well, on Friday morning before my dim sum breakfast at Deli Taste, Serdang, I logged on to DiGi's D'Chat. I had no patience for their IVR that day. As usual, I was greeted by Nur Syuhada, the name they chose for their customer-facing. I repeated my problem and once again I got the standard answer of..... "they will contact you". Cheh! So I got bitchy. The customer service officer even insinuated that I did not fill in the form properly and suggested that I get a photocopy of it from the BTS center. I outright rejected that stupid "suggestion". Why the hell should I waste my time to prove their incompetence?!
"I assure you that I registered a total of 4 numbers in the form. The numbers ARE THERE UNLESS SOMEONE USED LIQUID PAPER ON IT!"
Sensing my temper, the officer apologised and repeated the same old spiel about a later contact. I harumphed and logged off. To their credit, someone actually called me the next day to explain that I could fix the problem myself by registering at their OCS website. It worked! But why did it take so long and so much customer dissatisfaction before they could pass me that piece of information?