Note: This is a follow-up from my visit to DiGi's Customer Service Center at BTSWhenever you call DiGi's helpline, you get this:
Dear valued customers, thank you for your continuous support!I'm beginning to wonder why I supported them since my uni days. Let me walk you through their IVR (not "Interactive Voice Response", but "I Very Riled"):
[0162990000]
{Stupid welcome message. A total waste of time.}
Press 1 for information on your account
Press 2 for reload
Press 3 for service change
Press 4 for product information and to speak to customer service team
[4]
Please hold the line.
To listen to the next announcement in current language, press 1.
Press 2 to listen in Tamil.
Or press 3 to listen to Bahasa Indonesia.
[1]
Please press 1 to check your PUK number, to request or change your TPIN number.
Press 2 for mobile number portabilty inquiries.
Press 3 for DiGi's latest promotions, products and services.
[3] -
TAKE A WILD STAB IN THE DARKPress 1 for information on what's hot.
Press 2 for DiGi's prepaid products and services.
Press 3 for Digi's prepaid rewards.
Press 0 to speak to our friendly DiGi consultant.
Press * to go back to the previous menu.
[0]
{Empty promises!}
The idiots have promised to call me back in 24 hours for the third time now (
all I got so far was a lousy SMS saying that the case is being attended to, DUH!). How hard is it to tell me what is taking them so long to register my credit card? Ugh! Did you guys notice that they have hidden the option to speak to their customer service consultant? Terrible right? Can I shoot a YCF for every day that they deprive me of decent customer service???!