Tai-Chi Friday
flaming pan mee , swiped from williamnyk on Flickr. A customer who had been using my company's system for three years suddenly had the budget to enhance it to include another department (DEPT A) into the picture. In order to find out if the fit is right, DEPT A has to understand how it is currently working. The best candidate is obviously DEPT B, the current users of the system. They use it day in and day out. For some inexplicable reason, this customer of mine, insists that the vendor go in to explain things to DEPT A. In a perfect world, DEPT A should talk to DEPT B. But of course, the world is a screwed up place, so we are roped in to be the mediator ( and I'm not sure if we are even charging ). Truth be told, we aren't the best people to explain the business requirements and peculiarities of the system. We basically just do what the customer requests. Although we do question why things are done a certain way, but at the end of the day, there's a lot of complexit