customerservicehotlinization



I sent Celcom an e-mail because my Celcom Broadband was behaving weirdly. I could only access GMail and the Celcom home page.

Dear Mr William

Thank you for your e-mail to Celcom regarding broadband service .

We would like to apologise for the situation that you have experienced.

Rest assures that we will initiate an investigation of your Broadband situation upon receipt of the following:

1) Your Celcom mobile / data package number
2) Device/PDA/Notebook/PC / Phone Brand & Model (Type of Datacard)
3) Your Operating System (Leopard/Tiger/Windows/XP/Vista -etc)
4) Web browser used to surf internet (Mozilla/IE/Netscape/Opera -etc)
5) Time period (the start date of the problem)
6) Full address of the location during the problem
7) Signal bar on your device (laptop/note book screen or on your mobile phone)
8) Error appeared when disconnected
9) Alternative contact number

We regret the inconvenience caused pending the settlement and we sincerely appeal for your kind understanding in this circumstance.

Best regards

ScrewedByCelcom


By the time you furnish them with all these details (and I assure you that they will ask you to give it to them time after time due to their stupid CRM system), the problem would have been fixed, or you would have hung yourself with the USB cable from frustration. It's very clever really. I actually told them off that it actually discourages customers from complaining. Of course they did not reply my rant. The idiots.

Comments

nicky05 said…
no.6 make me curious why.
TZ said…
i think you need to strangle yourself, open the windows and jump down... So that the Celcom can close the case easily :p
Cheryl said…
Bitch them! or let ur wife handle. sure kena dari saya kao kao
ichimaru akira said…
Tmnet also the same.. Hates when they say this line," harap maaf,operator kami masih sibuk."

Sibuk sucking cock me thinks
Elton said…
I had been using it for past 1 year but didn't encounter the same problem. But their customer service really KNS one and wasting time de.
Skyhawk said…
Modus Operandi for the customer service...better than TMNET that always to ask us : Thank you for calling TMNET, our lines are [always] busy please continue to hold....wtf!
William said…
@Nicky:
So their technicians will know where to avoid.

@TZ:
I need to find a genius lawyer first.

@Cheryl:
Haha. I never tried calling yet.

@Ichi:
"Kisah Operator TMnet Yang Terlampau" :P

@Elton:
Lucky lo. So far I have contacted them twice.

@SkyHawk:
If you use e-mail, they have an automated reply. They take days to come back to you.
Pike-chan said…
And we were just commenting the Celcom broadband service performance as we were doing our window shopping at a hypermarket..

Maxis? Digi? Wimax?
Gratitude said…
This comment has been removed by the author.
Gratitude said…
their lame excuses are juz feiwahlization
+Ant+
- a L E x - said…
I loved the video hahaha. The ending part, best line LOL!
William said…
@Pikey:
Take whichever has the best coverage in your area.

@Grat:
Memang pengsan one. Frustrate you until you give up.

@-Alex-:
Ahaha. 'She' is quite funny most of the time.
J said…
I had a good laugh!!!

Popular posts from this blog

Kensei

Osamu or Naoya?

Coat West Star II: Sho